Get your first 10 real Google reviews.

Step 1 — Get your direct "write a review" link

Once your Google Business Profile is verified for the Kwun Tong showroom, Google gives you a single direct-to-write-review URL. Format:

https://search.google.com/local/writereview?placeid=YOUR_PLACE_ID

To get your PLACE_ID:

1. Go to Google's Place ID Finder
2. Search "WALLBED KING Kwun Tong"
3. Copy the place ID (long alphanumeric string)
4. Paste it into the URL above — that's the link you send customers

If GBP isn't claimed yet, that's the prerequisite. Detail at homepage hero suggestions or earlier loop output.

Step 2 — Pick the right past customers

Not every past customer is a candidate. The shortlist:

• Install completed 3 months to 2 years ago (long enough to know quality, fresh enough to remember)
• You've spoken to them at least once after handback (annual checkup, follow-up question, referral) — proves they're still reachable
• The install didn't have major drama (no warranty escalation, no payment issues)
• You sense they were genuinely happy — not just polite

Realistic expectation: 1 in 3 will follow through. Send to 30 to get 10.

Step 3 — WhatsApp templates (copy-paste)

XXX 你好,我哋係 WALLBED KING。

過咗 [X] 個月喇,張床仲 work 緊嗎?😊

如果你滿意我哋嘅工程,可唔可以幫我哋寫一個 Google 短評?
直接連結 → [PASTE_REVIEW_URL]

10 秒嘅事,但對我哋呢類細公司幫好多。

—
- 多謝!
- WALLBED KING 觀塘陳列室

Hi [NAME], it's WALLBED KING.

Hope your bed is still folding smoothly after [X] months 😊

If you've been happy with how the install turned out, would you be willing to leave us a quick Google review?
Direct link → [PASTE_REVIEW_URL]

Takes ~10 seconds. Means a huge amount to a small HK shop.

— The WALLBED KING team
   Kwun Tong showroom

XXX,多謝今日畀我哋上去做年檢 ✓

機件運作正常,鎖扣嗰邊我哋都重新擰實咗。

如果今日嘅 service 你滿意,而你之前未寫過評語 — 可唔可以喺 Google 留一個短評?
連結 → [PASTE_REVIEW_URL]

下次年檢見!

—
WALLBED KING 觀塘

Replace [X], [NAME], [PASTE_REVIEW_URL] before sending. Don't bulk-send identical messages — make each feel personal.

Step 4 — Email template (for older customers)

Subject: 一個小請求 — 10 秒 Google 評語

XXX 你好,

希望你好。

我哋係 WALLBED KING 窩居·家。[X] 個月前我哋幫你裝咗張翻床(觀塘陳列室嗰邊嘅 SBLM 機件,記唔記得?)。

我哋而家想喺 Google 上累積真實客戶評語,因為對我哋呢類香港小公司嚟講,佢哋對潛在客戶選擇我哋嘅信心好重要。

如果你嘅安裝體驗 OK,可唔可以幫我哋寫一個短評?
👉 [PASTE_REVIEW_URL]

如果你寧願 WhatsApp 而唔用 Google,跟番呢個訊息回覆都得 — 我哋可能會喺網站 (經你同意先) 引用一句。

希望你張床仲運作正常 :)

多謝你嘅時間!
- WALLBED KING 團隊
- Web: wallbedking.com.hk
- WhatsApp: +852 4423 7445

Step 5 — Tracking (so we can audit it later)

Keep a simple spreadsheet (Google Sheets / Excel) with these columns:

For the 2027 transparency report, this spreadsheet generates the audited customer-reference and Google-review counts. Without tracking, we can't publish the number.

Step 6 — When the review goes live

1. Reply within 48 hours: thank them by name, in the channel they used.
2. If their review mentions specific details (their flat size, install month, finish), verify those details match your records. Real reviews from real customers will match.
3. Once we have 10+ real Google reviews, switch the homepage AggregateRating schema from the placeholder 4.9/50 to live numbers (or just remove the placeholder and let Google's actual score do the work).
4. Update /transparency-report.html "Customer-reference list size" row in the next quarterly review.

What NOT to do

• Don't offer a discount/gift in exchange for a review. Google's policy forbids it. Review trustworthiness collapses if discovered.
• Don't bulk-send identical messages — Customers can tell. Personalize at minimum the install month and finish.
• Don't ask the same customer twice. Once + a "no reply = no" rule.
• Don't write reviews from staff accounts. Schema-aggregated rating that's later found to be staff-generated is the trust catastrophe of the loop.
• Don't follow up if they asked you to stop. Bill of Rights #2.