Most HK wall bed companies offer 1-2 years. We offer 10. Because we know our product lasts.
· by the WALLBED KING warranty & service team
The SBLM mechanism is used in 26 countries. Millions of wall beds, 60+ years of engineering. The failure rate is below 0.3% over a decade — which means 997 out of every 1,000 WALLBED KING beds never need a warranty claim. We back the product because we trust the product.
💬 Ask About the WarrantyAfter install
Setting realistic expectations is part of the warranty. Here's what's normal in the first 7 days, and what isn't — so you know when to call us.
The SBLM hinge bedding-in is normal for the first 5–10 folds. It quiets after that. If it's still loud after 2 weeks, WhatsApp us — we'll come adjust.
Cabinet finishes off-gas mildly. Open a window, run a fan. Gone in 48–72 hours. We use low-VOC finishes; this is the residue.
Springs are calibrated for full mattress weight. The first few closes feel a bit firm. Once the mattress settles in, the action softens.
Stop using the bed. Wall anchors should be rock-solid from day one. Any wobble, gap, or visible shift means we come back same-day. Free.
The finger-lock should engage with a clean click both up and down. If it doesn't, the latch was misadjusted on install — our error, our fix, fast.
Hinges may have shifted in transit. We come back, realign, done. Aesthetic but worth fixing while it's still cosmetic.
Maintenance
Once every 3 months. Six checks, ninety seconds total. Doing this protects your warranty and adds years to the bed.
A new squeak, click, or grind that wasn't there 3 months ago is the earliest warning sign. Note it; tell us.
Dust accumulates and traps moisture. Dry cloth only — never WD-40 or oil. If it needs lubricant, ask us; we use silicone-grade.
Hairline cracks radiating from the anchor points are a structural warning. WhatsApp us a photo immediately.
The lock should engage with a definite click in both up and down positions. If it feels mushy, latch needs adjustment.
Doors should sit flush with even gaps. Any drift means the cabinet has shifted — easy to realign before it gets worse.
Springs lose tension if held in one position too long. Even when traveling, fold once per quarter to keep the mechanism conditioned.
If you'd rather have us do all 6 of the above plus a deeper inspection — book your annual checkup. Free during your 10-year warranty period.
Annual checkup · Free during warranty
Not a sales call. A 30-minute structural + mechanical inspection. Below is the full checklist — same one we run, every customer, every year.
Re-torque all bolts to factory spec. Catches loosening before it becomes movement.
Silicone-grade only. Wipe excess. Restores quiet 8-second fold action.
Hammer-tap test on each anchor; verify zero hairline cracks in the surrounding wall.
Test up + down lock engagement. Adjust shim if either is mushy.
Realign any drift; re-tension the soft-close dampers if doors slam.
Verify strap tension; replace if HK humidity has degraded the elastic.
Confirm legs deploy and lock; level floor pads if your floor has shifted.
Touch-up nicks; re-glue any lifted edge banding. Cosmetic but worth it early.
Open the cabinet, photograph the internal mechanism, file in your customer record.
5 quick questions about how the bed has held up. Surfaces issues you might have shrugged off.
Date-stamp your service record. Required to keep warranty active for the next 12 months.
You leave with a one-page paper-or-PDF report. Keeps everyone honest.
What's in our van
Specificity is trust. The 14 things our installers carry to every Hong Kong wall bed install — including the items most contractors don't bother with.
Verifies steel reinforcement behind the wall finish before any drilling. Catches drywall-over-plaster every time.
Every lag-bolt set to the SBLM spec — not "tight enough", not "until it stops." Documented per install.
Cabinet alignment within 1 mm. A wall bed that's 3 mm off square will catch your eye every time you walk in.
Pre-cut blanks. If we find a marginal wall mid-install, we add reinforcement — at our cost, not yours.
Measure drilling noise so we stay within building permitted-hours dB limits. Documented for management.
Drilling concrete = fine dust. The HEPA vacuum runs continuously next to the drill bit. We leave the floor cleaner than we found it.
Tiny camera on a flexible probe. We look INTO drill holes to verify rebar position and depth before driving anchors.
Printed, in your hand, ticked off in front of you before we collect the final 50%. (See it above.)
Quieter than corded SDS for the early-stage holes. Saves your neighbours' patience.
For the SBLM hinge. Never WD-40. Different lubricants for different mechanisms — we use the manufacturer-spec one.
Tiny brushes + matched paint to your finish. Fixes the inevitable nick before we leave.
Each install gets ~30 photos filed against your customer record. Used at year-1 checkup and at warranty claims.
Power tools + sharp edges = injury risk. We don't bleed in your flat. Also: gloves keep finishes clean.
If something on-site doesn't match the design, the install lead phones the workshop foreman directly — not a "we'll get back to you tomorrow" routing.
"The kit is what separates a wall bed install from a furniture-shop delivery. Most of these tools cost more than the labour they save — and we'd rather own them than not have them on a marginal wall."
Day-of-install hand-back
No "thumbs-up and gone." We walk through this list with you and only collect the final 50% once every box is checked. You sign; we file the signed copy with your warranty record.
"Final payment isn't a transaction — it's a signal that you're satisfied. We won't accept it any other way." — install team rule
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