There are three scenarios where a customer's warranty could be at risk: (1) WALLBED KING shuts down · (2) WALLBED KING is sold to another company · (3) the founder steps back without a documented successor. The 7 commitments below address all three. Each is tagged with current status — FORMAL means written instrument exists; COMMITTED means publicly committed but no instrument yet; PENDING means we're working on it.
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1.
Mechanism parts remain globally sourceable
FORMALThe SBLM mechanism is distributed in 26 countries by the original US manufacturer. If WALLBED KING is gone, any competent furniture-maker can source the same mechanism, hinges, springs, and gas struts directly from SBLM or any of their distributors — for at least the next 20 years per the manufacturer's parts-availability commitment. Status: structural — doesn't require any commitment from us. Verified at /materials-provenance.
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2.
Your install record is exportable on demand, in writing
COMMITTEDEvery WALLBED KING customer can request a written export of their install record at any time — anchor placements, finish specification, mechanism serial number, install date, and any service history. We deliver within 7 calendar days, by email or print, no fee. Status: publicly committed today; not yet automated. The data exists in our internal records — the export is a manual pull. Why this matters at shutdown: a different installer can service your specific bed in year 8 if they have your install record. Without it, they're guessing.
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3.
All active deposits refunded within 30 days of confirmed shutdown
COMMITTEDIf shutdown is confirmed, customers with active deposits (signed contract, work-in-progress) are refunded the full deposit within 30 days, before any other creditor. This commitment is made publicly here and ranks ahead of the founder's personal recovery. Status: publicly committed; intended to be added to the customer contract template at /contract-template in next contract revision (Q3 2026).
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4.
60 days' public shutdown notice on this site + email to all warranty customers
COMMITTEDIf shutdown becomes likely, we publish notice on this site + email every customer with an active warranty at least 60 days before shutdown. The notice includes: shutdown date, what's still serviceable in the wind-down period, and contacts for parts/service after wind-down. Status: committed publicly; the customer email list is maintained (privacy policy at /privacy). No advance notice was given to anyone privately before this commitment was published.
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5.
Successor disclosure if sold to another HK furniture company
COMMITTEDIf WALLBED KING is sold (asset sale or share sale to another HK-based furniture company), we publish on this site, at least 60 days before transition: the buyer's name + BR, their commitment to honour existing warranties (or — if they refuse — our refund-the-balance commitment), and a customer-facing FAQ on the transition. Status: committed publicly; not yet a clause in any sale-agreement template (none exists today).
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6.
Warranty-document escrow once we exceed 50 active warranties
PENDINGOnce active warranties exceed 50 customers, we commit to placing the warranty document set + customer reference book with a HK-licensed accountant or solicitor as escrow, with public disclosure of who holds them. This means a customer can recover their warranty paperwork even if WALLBED KING's premises are inaccessible. Status: pending — we're below the 50 threshold today, and the cost (~HKD 6,000–10,000/year escrow fee) doesn't yet make sense. Will be set up before reaching 50; named escrow agent published on /transparency-report when arranged.
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7.
List of HK fitters trained on SBLM mechanisms (publishable on shutdown)
PENDINGWe commit to publishing a list of HK-based furniture installers who are SBLM-trained at the moment of any shutdown notice (commitment #4). This gives customers immediate alternatives for warranty service. Status: pending — currently we know 2-3 informally; we will compile a documented list with their consent and publish it (or hold for shutdown publication) by Q4 2026. Privacy of those installers respected; we publish only with their consent.
Why we publish this proactively
Most HK furniture companies treat continuity as a private problem — solved at shutdown, badly, in a panic. We're publishing in advance for three reasons:
- The 10-year warranty needs continuity to be honest. A warranty enforceable for 12 months and then ambiguous is a 12-month warranty wearing a 10-year label.
- Public commitment beats private intention. Once published, the cost of ignoring these commitments at shutdown is reputational damage to the founder personally — measurable, not theoretical.
- We'd want this from any company we bought from. If a HK furniture vendor doesn't have a public continuity plan, that itself is information about how seriously they treat their warranty.
What we cannot promise
- Bankruptcy-ordered creditor priority — HK insolvency law has its own ranking. The deposit-refund commitment in #3 is moral and reputational, not a legal preference. If we go through formal liquidation, the trustee follows statute.
- Indefinite parts availability — past 20 years from install, SBLM may discontinue the specific generation of mechanism. Beyond that horizon, parts compatibility depends on SBLM's own product line.
- Force-majeure shutdowns — natural disaster, war, pandemic-scale disruption may compress the 60-day notice. We'll do best-effort but cannot guarantee timing in extreme scenarios.
Continuity concern about your specific install?
WhatsApp us. We'll send you the export of your install record (commitment #2) within 7 days, no questions asked.
💬 Request my install record