Built to be usable.
By everyone.

Our commitment

WALLBED KING is committed to making both our website and our installed products usable by the widest possible range of people, including those who use assistive technology, who have mobility limitations, who have low vision or are blind, who are deaf or hard of hearing, who navigate by keyboard, or who have cognitive differences.

This is not a legal box-tick. A wall bed lives with a customer for 10–20 years; usability has to outlast youth.

What we've done on the website

• Semantic HTML — every page uses one <h1> with a clean heading hierarchy beneath it
• Image alt text — every image carries descriptive alt attributes; decorative images use empty alt="" intentionally
• Keyboard navigation — all CTAs, the chat widget, the lightbox gallery, and the mobile menu can be operated without a mouse; press Esc to close any open dialog
• Colour contrast — body text and CTAs meet or exceed WCAG 2.1 AA contrast ratios
• Bilingual content — every key page has a 繁體中文 alternate via hreflang for screen readers and search engines that respect language
• Reduced motion friendly — animations are minimal (only the WhatsApp launcher pulse and the chat panel rise); none auto-loop forever
• No essential information conveyed by colour alone — green ticks and red crosses are also labelled in text
• Zoom + reflow — text and layout reflow cleanly at 200% browser zoom; nothing relies on a fixed pixel width

What we've done on the wall bed itself

• One-handed operation — the SBLM mechanism opens with a single hand using ~5 kg of force, designed for users with reduced grip strength
• Tactile latch feedback — the finger-lock provides a clear physical click on engagement, audible and feel-able for low-vision and hard-of-hearing users
• No essential text-only labels on the bed itself — operation is by physical handle, not buttons
• High-contrast option — our cabinet finishes include high-contrast hardware for visually impaired users on request
• Wheelchair clearance — when the bed is folded up, we can design the bottom cabinet with knee clearance for wheelchair seated transfer
• Showroom step-free — Kwun Tong showroom is accessed via the building's lift; no stairs at the entrance

Standards we aim for

Web: WCAG 2.1 Level AA. We perform manual a11y audits during each site update and run a deploy-time check that flags missing image alt attributes, multiple-h1 violations, and empty buttons.

Product: where applicable, we follow the spirit of the HK Buildings Department BD/UAD universal-design guidelines for accessible furniture.

What we're still working on

We're honest about gaps. Currently:

• Video captions — our showcase videos do not yet carry burned-in subtitles. We're adding them in 2026.
• Audio descriptions — none of our videos have an audio-described track yet.
• Fully screen-reader-tested chat widget — the bilingual chat widget passes basic NVDA/VoiceOver navigation, but we have not yet completed full-conformance ARIA labelling.

How to reach us

If you encounter an accessibility barrier on this website, in our showroom, or with a wall bed we installed:

• WhatsApp: +852 4423 7445
• Phone: +852 4423 7445
• Showroom: Kwun Tong, Hong Kong

We aim to respond to accessibility reports within 48 hours and to fix or workaround within 10 working days for site issues, longer for product issues that require parts or a site visit.

Reasonable accommodation

If you'd like a remote consultation in NZ Sign Language, HK Sign Language, or with a real-time captioner present, tell us when you book and we will make it happen.