The rights below are not "best efforts" — they are encoded in our contract, our public Trust Scorecard, and our published transparency report. If a future WALLBED KING ever fails to honor one of them, the public record on this site is the leverage you have. Read it. Save it. Hold us to it.
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1.
Right to a written quote you can read at home
Every quote is delivered in writing — WhatsApp, email, or PDF — itemised by line. We will not insist you decide on the spot. If a salesperson at our showroom or on WhatsApp pressures you, that is grounds for escalation.
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2.
Right to refuse our quote without consequence
Saying no costs you nothing. We will not follow up more than twice — once after 7 days, once after 30 days — and only by the channel you originally contacted us through. If you ask us to stop, we stop.
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3.
Right to read the entire contract before deposit
The blank contract is published at /contract-template.html. Read every clause before you visit. Show it to a lawyer. We will not add per-customer clauses to the master contract — anything unusual goes in a separately signed change order.
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4.
Right to a 7-day deposit cooling-off
If you change your mind within 7 calendar days of contract sign AND custom production has not started, you get a 100% deposit refund. The contract states the production-start date in writing. Encoded in our Schema.org MerchantReturnPolicy — it's a public, machine-readable commitment.
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5.
Right to staged payment 30/40/30
30% deposit on contract sign · 40% on delivery · 30% only after the 15-item hand-back checklist is signed by you. We will not request 100% upfront. If anyone in our company ever asks for it, you have the right to refuse and escalate.
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6.
Right to inspect before final payment
15-item hand-back checklist, signed by you, before the final 30%. If any item fails, we fix it before you pay. Items include: mechanism deploys cleanly, latch resists 30 kg lateral, no scratches/chips, wall-anchor torque verified with pull-tester, customer-demo'd safe deploy/stow.
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7.
Right to know exactly what you're buying — materials provenance
Every component disclosed by brand, country, and certification on /materials-provenance.html. SBLM mechanism (USA) · Egger/Kronospan E0 panels · Blum hinges (Austria) · Hilti M10 anchors (Liechtenstein). No "premium materials" hand-waving.
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8.
Right to BR-verify us before any payment
WhatsApp us for our HK Business Registration number. Cross-check on the IRD public BR Number Inquiry. Free. Instant. We have no incentive to refuse this — and never will.
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9.
Right to a real reference from a past customer
Ask us to introduce you to a recent customer in your district who has agreed in writing to be a reference. We hold a small consented list. We will never share customer info uninvited — but if you ask, we will broker the intro.
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10.
Right to a 10-year warranty in writing
A full paragraph — not a marketing line. Parts and labour. Annual checkups in years 1–5 included. Transferable on flat sale. Explicit list of what voids it. Full document at /warranty.html, forms part of your contract.
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11.
Right to data-minimisation and photo consent
We hold only what we need for warranty fulfilment + statutory record-keeping. Install photos are never published without your separate written consent. Data is deleted on warranty expiry + 1 year, or earlier on your request. Privacy policy: /privacy.html.
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12.
Right to escalate if any of the above is denied
Three-step pathway: (1) email hello@wallbedking.com.hk with subject "DISPUTE", owner-level reply within 3 working days. (2) HK Consumer Council mediation, hotline 2929 2222. (3) Small Claims Tribunal for monetary claims under HKD 75,000. Detailed at /trust.html.
Our parallel commitments — 12 things we will never do
The Bill of Rights above is what you can demand. The list below is what we pre-commit not to do — even if you don't ask. These are 12 specific sales-floor and post-sales behaviors common in HK furniture retail that we have decided against.
Hold us to these in real time at the showroom or on WhatsApp. If a sales conversation drifts into any of these, name the number — we'll either correct course immediately or you walk away with no consequence.
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1.
We will never refuse a recording
You may record any audio, video, or screen-share of any conversation with us — pre-deposit, during install, post-warranty, anything. We will not ask you to stop and we will not require disclosure. Bring your phone. The contract you sign is the contract; the recording is your insurance.
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2.
We will never use "today only" pressure on a standard SKU
Every standard product on this site has the same price tomorrow as today. No "deal expires at 5 PM," no "last unit at this price" theatre. If you hear a deadline that isn't tied to a publicly listed promotion window, that is a flag — call us on it.
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3.
We will never display a fake "comparison" or RRP price
No "Worth $40,000 — Today $12,000" tags. No struck-through inflated MSRP. The price is the price. The only comparators we will show are real public competitor quotes obtained on request, with the source disclosed.
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4.
We will never gate the contract behind verbal-only promises
Anything material we promise — finish, hardware brand, install date, free extras — appears in writing in the contract. If we say something verbally and it's not in the contract, that promise has zero weight. Ask for it written. We will write it.
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5.
We will never charge a delivery-day surprise fee
Delivery, lift access, parking, stair-carry above 3 floors, any access surcharge — these are quoted at contract or never. The amount you sign is the amount you pay. The only delta on delivery day is if you change scope, in which case we re-quote in writing before any work proceeds.
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6.
We will never refuse to identify our BR number
If you ask, we tell you on the spot. WhatsApp, email, in person — same answer, same number. There is no scenario in which a real HK seller has a reason to withhold their BR. See /verify.html for the IRD lookup link.
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7.
We will never sub-contract installation without disclosure
If a third-party installer touches your flat, we tell you who, with what insurance coverage, before deposit. No anonymous "our team" wording. The installer's name and ECI cert reference appear in the install schedule.
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8.
We will never use stock photos as case studies
Every install image on this site is owner-consented and from a real WALLBED KING install. Reverse-image-search any photo. If it appears on AliExpress, a stock library, or 5+ vendor sites, tell us — we got caught doing this in 2025 and adopted the photo policy as a result.
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9.
We will never solicit reviews with discounts or freebies
No "leave us 5 stars and get HKD 500 off" — that produces a fake-positive distribution and breaks Google's Trade Descriptions Ordinance compliance posture. We ask for honest reviews via the /reviews-collection.html outreach toolkit, with no incentive attached.
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10.
We will never claim a manufacturer relationship we cannot substantiate
"Authorised distributor" / "official partner" / "exclusive importer" — every such claim is backed by a paper letter from the manufacturer, available at the showroom. If the letter doesn't exist, the claim doesn't appear on this site.
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11.
We will never re-quote scope after contract signing
Once you've signed the contract and paid the deposit, the scope, materials, hardware, and price are locked. If we discover a problem (wall material, structural issue, mechanism availability), we tell you immediately, refund 100%, and we eat the difference if you want to proceed at the original price. The mistake is ours, not yours.
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12.
We will never enforce a non-disparagement clause
Some HK furniture contracts forbid customers from leaving negative public reviews. Our contract has no such clause and we will never insert one. If you had a bad experience, your right to say so publicly is unconditional. We answer in public if you raise it in public.
How to test these 12 commitments — concrete real-time tests
Each never-do above is paired with a specific test you can run at the showroom or on WhatsApp before deposit. If a test fails, you have a 48-hour public-correction commitment to call on (and grounds to walk away with no obligation).
| # | Commitment | Test | Red flag if |
|---|---|---|---|
| 1 | Recording allowed | Pull out your phone in the showroom and announce you are recording. | Any objection, "let me check with the boss," or attempt to delay/silence the recording. |
| 2 | No "today only" pressure | Ask for the same SKU's price tomorrow / next week. | Different price quoted, or "but the deal expires"; no public promotion-window page. |
| 3 | No fake comparison/RRP | Inspect every showroom price tag and quote document for struck-through "original" prices. | "Worth $40,000 — Today $12,000" theatre tags or RRP comparisons without a documented real-vendor source. |
| 4 | No verbal-only promises | Ask for the contract template before deposit and demand any verbal promise be added in writing. | "We'll write that up after you deposit" or refusal to put a verbal commitment in the contract. |
| 5 | No delivery surprise fees | Ask: "Is there ANY scenario where delivery costs more than the quoted figure?" | Vague answer, or "depends on access" without a specific addendum schedule. |
| 6 | BR number on demand | WhatsApp: "What's your BR number?" Cross-check on the IRD lookup. | Stalling, screenshot you can't validate on IRD, or refusal. |
| 7 | No undisclosed sub-contracting | Ask "Who specifically installs my unit, and what's their ECI cert reference?" | "Our team" without a name; no ECI reference; "we'll figure that out closer to install." |
| 8 | No stock photos | Right-click any install photo on this site → reverse-image search via Google or TinEye. | Same image on AliExpress or 5+ other vendor sites. |
| 9 | No incentivised reviews | Ask: "What do you give buyers who leave a 5-star review?" | "HKD X off your next purchase," "free upgrade," or any monetary/material incentive. |
| 10 | Substantiated brand claims | Ask to see the manufacturer authorisation letter for any "authorised distributor / partner / exclusive" claim. | "We don't have it on hand," or "the supplier doesn't share those documents." |
| 11 | No post-signing re-quoting | Read the contract template's scope-change clause at /contract-template. | Any clause that lets the supplier adjust price/scope after signing without your re-signature. |
| 12 | No non-disparagement | Read the contract template's review/feedback clause. | Any "customer agrees not to publicly criticize / will not post negative reviews" language. |
Why this table exists: never-do commitments without a test mechanism are marketing copy. The 12 tests above turn each commitment into something you can verify in real time — the difference between "we don't do X" and "here's how you catch us doing X." Every red-flag-if column would, if true, also be a /how-to-spot-a-fake-quote red flag — these are the same patterns observed from the buyer's side.
Save this. Walk in armed.
Bring questions. Push back. Ask us to point to the right that applies if you're unsure.
💬 Ask about a specific right